More Smiles Dental Spa Dentistry Blog | James A. Moreau, Jr., D.D.S.

Friday, March 06, 2009

Patient Survey Results

Our patients who have a registered email address with us are sent an email invitation to participate in a patient satisfaction survey after appointments. I feel pretty satisfied that 25% of those patients have taken the time to give us the requested feedback. This is important to us, especially when we get some neutral or negative comments as this is one way that we seek to improve our service and make sure we are meeting or exceeding our patients' expectations. Here's a summary of the responses we've received:

98% of respondents on our post-appointment patient survey rated their overall visit in our office to be "Very good" or "Excellent.
96% said they had a good understanding of their dental situation when their appointment was over.
95% said they either had their financial options explained to them or already understood their financial options.
94% did not have to wait past their appointment time to be seated.
98% said they would refer their friends and family to us.''

We value this kind of feedback, and we will continue to make sure that each and every team member reads each and every word of each and every survey.

posted by MoreSmiles at 7:15 AM


Post a Comment

<< Home

Disclaimer: Covington Cosmetic Dentist, Dr. Moreau, has provided this website for informational purposes only. It is not intended to provide advice nor does the use of this site create a doctor-patient relationship. It is only to provide information on a qualified Cosmetic Dentist in Covington, Mandeville, Metairie, New Orleans, Slidell and the surrounding Louisiana areas.

Web Site Design, Development and Optimization by Page 1 Solutions, LLC