More Smiles Dental Spa Dentistry Blog | James A. Moreau, Jr., D.D.S.

Thursday, April 17, 2008

...and Again...

...so before the day was out, we all had two more reasons to smile on our way out the back door.

One patient told Dr. Moreau how he had helped turn her son's life around by fixing his teeth and helping him get his smile back. He was into drugs and wasn't doing well in school. He went to another dental office and said he was very frustrated by the experience and was not going back. His brother had been a patient in our office and told him to come see us. He decided to give us a try. And he came back again and again. We were able to restore his teeth and his mom said that it changed his life so much that he wanted to do better for himself. He got off drugs and started working hard in school. His confidence was boosted and now he's pursuing a career in broadcasting. Dr. Moreau was so touched, I think he was quietly sobbing behind his face mask. :-) It is truly a blessing to encounter people, young and old, and simply by doing what we love doing, and using the gifts and talents God has given, we are able to have that kind of impact on someone...to help them realize the true potential that lies within and help them find the confidence to strive to be all that God wants them to be.

As we were leaving the office, Cindi, our patient care coordinator, related an experience she had at Fresh Market today. She had gone to pick up something for lunch, and as she was checking out, the cashier smiled and said, "Oh, you're back." Cindi had her uniform on with our office logo embroidered on the front. So she was easily recognizable, besides her memorable, bright personality and ready smile. The cashier recalled that last time Cindi was in at lunch, she had been very courteous to another customer in line with her and had assisted her with some groceries and offered to allow her to check out ahead of her. The lady graciously declined, so Cindi checked out and went on her way. The cashier said that after Cindi left, the other customer commented: "WHEREVER SHE WORKS, I WANT TO GO THERE BECAUSE THEY OBVIOUSLY HAVE GOOD CUSTOMER SERVICE." Wow! What an endorsement! That's exactly the reputation we want to project into our community! Cindi...you definitely get the best parking spot this week! And by the way, take Friday afternoon off. Love ya'.

Thanks also to Theresa, Jill, Jessica, Jamie and Shannon. You ALL encourage US to be all that God wants us to be. You're all the greatest!

-julie

posted by MoreSmiles at 7:38 PM

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