More Smiles Dental Spa Dentistry Blog | James A. Moreau, Jr., D.D.S.

Sunday, January 28, 2018

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Wednesday, July 22, 2015


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Tuesday, July 21, 2015


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Thursday, April 24, 2014

Stop to smell the floss - er,um, I mean flowers

Wednesdays are a busy day at MoreSMILES.  Yesterday was no exception.  With two doctors, three hygienists and a full support team in place, it's a happy place as we're greeting patients - friends really - making connections, teaching, healing.  It's a beautiful flow of energy. 

At the end of the day, I realized I hadn't spent much time at my desk--which means a backlog of paperwork and emails yet to face. 

In the quiet of the waning afternoon, I found myself in Operatory 2 gazing out at the garden renovations my sons had been working on all day.  The window seat bench began calling my name.  I laid down and gently let my focus transition to the relaxing music playing softly throughout the office.  I looked up into the delicate, lacy branches of the red maple outside the window and watched the bluebird parents tirelessly bringing dinner to their 5 chirping babies.  My breathing slowed; my eyes closed.  Peace reigned.  Ten minutes later, I awoke from my blessed nap.  Refreshed, I returned to my desk and finished my day.

Julie Moreau
Practice Administrator 

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Wednesday, March 20, 2013

Porcelain Veneers - Smile Makeover

posted by MoreSmiles at 4:34 PM 3 comments

Monday, March 18, 2013

Our United Healthcare Experience

We have worked with a lot of insurance policies over the last couple of decades, so our experience is pretty vast.  From time to time patients ask us for advice as to what's a good policy or which ones they should look at when considering paying a monthly premium in exchange presumably for some benefits.  We generally stay out of that type of conversation except to offer certain industry standards to look for--such as 100/80/50, annual maximums, deductibles, etc. 

As a provider though, there are intangibles we experience over and over again that begin to erode our confidence in a particular carrier.  Customer service is an example.  At some point you just have to recognize stall tactics and incompetence for what they are.

One of our team members spent 2 hours on the phone last week with United Healthcare.  She tells me she spoke to no less than 7 different people, most of whom would introduce themselves by their given name in their country of origin (presumably not U.S.), then tell her "you can call me Ted" or some other name more familiar to our American ears, and then they'd follow all that with an agent number so that when all other communication methods fail you might at least be able to repeat a series of numerals to identify who you spoke to.

The reason for the call was a blatant error on their part in the first place--switching the provider from "us" to a totally unrelated urgent care center provider in a city 25 miles away.  The issue was eventually resolved (we hope) but the wear and tear on my team member, the time away from her other duties to handle this situation, and the cost of that call to fix something that shouldn't have needed fixing in the first place, is unforgiveable.

So, when you tell us your insurance policy is with United Healthcare, please forgive US if the look on our face betrays our true feelings.  And when you have the chance, please consider talking to your human resources department at your workplace to let them know what benefits you value...including customer service!

posted by MoreSmiles at 12:26 PM 0 comments

Saturday, February 23, 2013

Dental Insurance and Medical Insurance

About half of our patients at MoreSMILES Dental have dental insurance.  Our team is expert at researching individual policies to help our patients understand what to expect from their insurance carrier and to be prepared for their own out-of-pocket expense.  It is our policy to always INFORM before we PERFORM to make sure there is clear, mutual understanding and expectation.

While in-network benefits are available in our office for some dental plans, there are other procedures that may not be covered by insurance at all, or may have limited benefits relative to the level of experience and resources we commit to our patients.  But we are always prepared to discuss options to help our patients comfortably afford the level of care we provide, and we work with your insurance company to maximize your benefits and accept assignment of benefits on your behalf.

Medical insurance benefits may also apply to some procedures performed in our dental office, such as Oral Sleep Appliance therapy for sleep breathing disorders (sleep apnea and snoring).  We are also a Medicare approved provider of these devices.  While sleep apnea is a medical diagnosis, and we work with sleep physicians, the oral appliances should be covered if your medical insurance includes coverage for Durable Medical Equipment (DME's).

Our Insurance Coordinator, Jessica, and our Sleep Coordinator, Lori, will be happy to answer your questions and help you determine any benefits that may apply for treatment in our office.

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Disclaimer: Covington Cosmetic Dentist, Dr. Moreau, has provided this website for informational purposes only. It is not intended to provide advice nor does the use of this site create a doctor-patient relationship. It is only to provide information on a qualified Cosmetic Dentist in Covington, Mandeville, Metairie, New Orleans, Slidell and the surrounding Louisiana areas.

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